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  • Midlands 01213 444 744

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Terms & Conditions

Standard Sales Terms & Conditions

1. Definitions

“Trucks Direct UK LTD” means the company trading as Trucks Direct UK LTD whose trading address is Unit C , Doranda Way Industrial Park, Doranda way, West Bromwich, B71 4LE.

“The customer” means the individual or organisation who has entered into an agreement to purchase a forklift truck from Trucks Direct UK LTD.

2. General Terms

2.1 Product Description : The forklift truck supplied will be identified by a stock number and description shown on the invoice and may be further described by Trucks Direct UK LTD in published form (whether hard-copy or Internet listing). Unless otherwise stated in writing, all specifications, sizes and descriptions provided by Trucks Direct UK LTD are approximate only and intended to provide a guide to the characteristics of the forklift truck. Accordingly, such information does not constitute any contractual liability accepted by Trucks Direct UK LTD.

2.2 Payment : Unless otherwise agreed by Trucks Direct UK LTD, delivery of a forklift truck to the customer or collection of a forklift truck by the customer will be permitted only after Trucks Direct UK LTD have received full payment for the forklift truck as cleared funds. Trucks Direct UK LTD will accept payment from the customer by electronic funds transfer, by debit or credit card, by cheque or by cash, in the UK only. Payment by card may incur a card processing charge.

2.3 Delivery or Collection : Once Trucks Direct UK LTD have received cleared payment from the customer, delivery of the forklift truck (where Trucks Direct UK LTD have agreed to deliver) or collection of the forklift truck by the customer will take place as soon as practicable unless alternative timings are requested by the customer.

2.3a Trucks Direct UK Ltd will not offer any liability or compensation with regard to damages or late delivery for goods in transit, any compensation sort will be between you the customer and the 3rd party supplier.

2.4 Transfer of title : Transfer of title of the forklift truck will pass from Trucks Direct UK LTD to the customer once a) Trucks Direct UK LTD have received full payment for the forklift truck and b) the customer has taken possession of the forklift truck by collection of the forklift truck from Trucks Direct UK LTD or by delivery to customer site if arranged by Trucks Direct UK LTD.

2.5 Risk and Insurance : The forklift truck shall be at the customer’s risk immediately from transfer of title as in Section 2.4 above.

2.6 Electric forklift trucks : All electric forklift trucks are supplied with either a single or 3 phase charger.  It is the responsibility of the customer to arrange for the forklift battery charger to either be wired in or a plug installed by a qualified electrical contractor at their premises. Unfortunately forklift engineers and lorry drivers do not have the required training, expertise or insurance to complete
mains electrical works.

3. Warranty & Guarantee

3.1 On-site warranty: Unless otherwise agreed in writing, Trucks Direct UK LTD guarantees the forklift truck for a period of 28 days from transfer of title to the customer. During this period, Trucks Direct UK LTD guarantee that the truck will satisfactorily perform the duties which may be reasonably be expected from a forklift truck of the specification, age and condition of the forklift truck purchased by the customer, provided that the warranty conditions specified in section 3.4 have been met by the customers and excluding those items specified in section 3.5, and within the limits defined in section 3.6.

3.2 Money-back guarantee : Additionally, within the 28-day period commencing from passage of title of the forklift truck to the customer, Trucks Direct UK LTD will accept return of the forklift truck from the customer and will refund the customer’s purchase cost, provided that the warranty conditions specified in section 3.4 have been met by the customer and provided that the exclusions in Section 3.5 and provided that the forklift truck is returned in its original sale condition to Trucks Direct UK LTD. Money will be returned once the truck has arrived at the Trucks Direct premises and is inspected with all the above criteria adhered too. Once this is agreed the money will be returned within 28 days. Any cost of delivery to the customer shall not be considered refundable. The cost of returning the forklift truck shall be borne by the customer or, alternatively, the customer may request Trucks Direct UK LTD to arrange collection of the forklift truck and agree that Trucks Direct UK LTD may deduct the cost of collection from the refund amount. Money will be returned once the truck has arrived at the Trucks Direct premises and is inspected with all the above criteria adhered too. Once this is agreed the money will be returned within 28 days.

3.3 Warranty Performance : Where the customer reports any fault within the forklift truck whilst under warranty, Trucks Direct UK LTD may, at its own discretion, repair the fault, arrange for another party to repair the fault, offer financial compensation instead of repairing the fault, exchange the forklift truck for an alternative forklift truck (with the customer’s permission) or take return of the forklift truck and refund the original cost of the truck to the customer.

3.4 Warranty and guarantee conditions: All warranties and guarantees offered are conditional upon:

  1. The customer protecting the truck from damage.
  2. The customer operating the truck only for its designed purpose and within its specified capacities.
  3. The customer ensuring that the truck is used only by licensed operators.
  4. The customer maintaining the truck properly in accordance with the correct procedures for the model.
  5. The customer reporting any faults requiring attention under warranty before the end of the warranty period.
  6. The onsite battery warranty will be offered and based on a 12 month pro-rata warranty scheme. The warranty scheme covers a complete new battery but also individual cells. The cost will be apportioned by the supplier and the customer during this warranty scheme period.

3.5 Exclusions : Trucks Direct UK LTD will not accept responsibility under its warranties or guarantees where:

  1. The truck has been damaged after title has passed to the customer.
  2. The truck has been operated incorrectly or outside of its recommended environment and capacity.
  3. The customer has modified the truck in any way.
  4. Warranty terms only apply to Trucks supplied within the UK.

3.6 Limitations of warranty and guarantee : Trucks Direct UK LTD accept no responsibility beyond, at its own discretion, the repair of the forklift truck, its replacement or a refund of its cost. In any circumstances, Trucks Direct UK LTD do not accept any liability for costs exceeding the price charged to the customer for the forklift truck. Specifically Trucks Direct UK LTD accept no responsibility for :

  1. Any repairs funded directly by the customer without the written permission of Trucks Direct UK LTD.
  2. Any costs of hiring a replacement truck during any period that the supplied forklift truck is inoperative.
  3. Any claims for lost business, lost opportunity or any other costs related to an inoperative forklift truck.

Standard Terms & Conditions Relating to Handling Equipment Hire

1. Definitions

In these conditions the following words have the following meanings:

“Contract” means the agreement between the Customer specified on the Contract Header Page and Trucks Direct UK LTD for the hire of Hire Goods. “Hire Goods” means the equipment specified on the Contract Header Page.

“Hire Period” means the period commencing on the Commencement date specified on the Contract Header Page 1 and ending upon the physical return of the Hire Goods by the Customer into the Supplier’s possession or collection of Hire Goods by the Supplier.

“Minimum Hire Period” means the minimum period for which the Customer agrees to pay the hire charge.

“Hire Charge” means the Supplier’s charging rate for the hire of the Hire Goods which is to apply during the Hire Period.

“Hire Charge Per” means the frequency period for which the hire charge applies.

“Force Majeure” means any event outside a party’s reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, strikes, sub-contractors, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and any other similar events.

“Liability” means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities.

2. Basis Of Contract

2.1 Hire Goods are hired subject to them being available for hire to the Customer at the time required by the Customer. The Supplier will not be liable for any loss suffered by the Customer as a result of the Hire Goods being unavailable for hire where the Hire Goods are unavailable due to circumstances beyond the Supplier’s control.

3. Payment

3.1 The amount of any Deposit, Rental and any other charges is defined on the Contract Header Page. Where a Deposit is required for the Hire Goods it must be paid in advance of the Customer receiving the Hire Goods. Delivery and other miscellaneous. Charges shall also be paid in advance by the Customer.

3.2 The Customer shall pay the Rental charges in advance, with a minimum payment frequency and amount equivalent to the “Hire Charge Per” specified on the Contract Header Page.

3.3 The Customer shall pay all sums due to the Supplier under this Contract without any set-off, deduction, counterclaim and/or any other withholding of monies.

4. Ownership & Risk

4.1 Risk in the Hire Goods will pass immediately to the Customer when they leave the physical possession or control of the Supplier and will not pass back to the Supplier from the Customer until the Hire Goods are back in the physical possession of the Supplier. This shall apply even if the Supplier has agreed to cease charging the Rental.

4.2 Ownership of the Hire Goods remains at all times with the Supplier. The Customer has no right, title or interest in the Hire Goods except that they are hired to the Customer.

5. Care Of Hire Goods

5.1 The Customer shall at all times:

  • 5.1.1 Take reasonable care of the Hire Goods and only use them for their proper purpose in a safe and correct manner.
  • 5.1.2 Take adequate and proper measures to protect the Hire Goods from theft, damage and other risks.
  • 5.1.3 Keep the Hire Goods at all times in its possession and control.
  • 5.1.4 Notify the Supplier of any change of its address.
  • 5.1.5 Permit the Supplier at all reasonable times and with reasonable notice to inspect the Hire Goods.
  • 5.1.6 Notify the Supplier immediately after any breakdown, loss or damage to the Hire Goods.

5.2 The Hire Goods must be returned by the Customer in good working order and condition (fair wear and tear excepted) and in a clean condition together with all insurance policies, licences, registration and other documents relating to the Hire Goods.

5.3 If the Hire Goods are returned in damaged, unclean or defective state except where due to fair wear and tear or an inherent fault in the Hire Goods the Customer shall be liable to pay the Supplier for the cost of any repair and/or cleaning required to return the Hire Goods to a condition fit for re-hire and to pay the Rental, in accordance with the provisions of clause 8.3, until such repairs and/or cleaning have been completed.

5.4 The Customer will pay to the Supplier the replacement cost of any Hire Goods which are lost, stolen and/or damaged beyond economic repair during the Hire Period and shall pay the Rental for the Hire Goods up to and including the date the Supplier receives such payment.

6. Breakdown, Repair & Maintenance

6.1 The Supplier will at its own cost carry out all routine maintenance and repairs to the Hire Goods during the Hire Period and all repairs which are required due to fair wear and tear and/or an inherent fault in the Hire Goods. The Customer will be responsible for the cost of all repairs necessary to Hire Goods during the Hire Period which arise otherwise than as a result of fair wear and tear, an inherent fault and/or the negligence of the Supplier while carrying out routine maintenance and/or repairs.

6.2 The Customer must not repair or attempt to repair the Hire Goods unless authorised to do so in writing by the Supplier.

6.3 The Customer shall be responsible for all expenses, loss (including loss of Rental) and/or damage suffered by the Supplier arising from any breakdown of the Hire Goods due to the Customer’s negligence, misdirection and/or misuse of the Hire Goods.

7. Contract Termination

7.1 If the Hire Period has a fixed duration, neither the Customer nor the Supplier shall be entitled to terminate the Contract before the expiry of that fixed period unless agreed with the other party.

7.2 If the Hire Period does not have a fixed duration either of the Customer or the Supplier is entitled to terminate the Contract upon giving to the other party a period of notice equal to the “Hire Charge Per” period.

7.3 The Contract will not be considered as terminated until the Hire Goods are returned to the Supplier. The Customer may request the Supplier to collect the Hire Goods on payment of a collection charge.

7.4 If the Customer fails to make any payment to the Supplier when due without just cause or in any way breaches the terms of the Contract, the Supplier reserves the right to immediately terminate the Contract and to charge continuing Hire Charges until both a) the Minimum Hire Period has been charged and b) the Hire Goods are returned to the possession of the Supplier.

7.5 Any repossession of the Hire Goods shall not affect the Supplier’s right to recover from the Customer any monies due under the Contract and any damages in respect of any breach which occurred prior to repossession of the Hire Goods and/or Products.

8. Limits Of Liability

8.1 The Supplier shall have no Liability to the Customer if, without just cause, any monies due in respect of the Hire Goods and/or the Services have not been paid in full by the due date for payment.

8.2 The Supplier shall have no Liability for additional damage, loss, liability, claims, costs or expenses caused or contributed to by the Customer’s continued use of defective Hire Goods and/or Services after a defect has become apparent or suspected or should reasonably have become apparent to the Customer.

8.3 The Customer will not incur any costs or expenses in remedying any fault with the Hire Goods, except where the Supplier agrees in writing to such costs.

8.4 The Supplier shall have no Liability to the Customer to the extent that the Customer is covered by any policy of insurance arranged as a result of the Contract and the Customer shall ensure that the Customer’s insurers waive any and all rights of subrogation they may have against the Supplier.

8.5 The Supplier shall have no Liability to the Customer for any:

  • 8.5.1 Consequential losses (including loss of profits).
  • 8.5.2 Economic and/or other similar losses.
  • 8.5.3 Special damages and indirect losses; and/or.
  • 8.5.4 Business interruption, loss of business, contracts and/or opportunity.

8.6 The Supplier’s total Liability to the Customer under and/or arising in relation to any Contract shall not exceed the amount of the Rental charges for the Minimum Hire Period.

8.7 No waiver by the Supplier of any breach of this Contract shall be considered as a waiver of any subsequent breach of the same provision or any other provision.

8.8 The Supplier shall have no Liability to the Customer for any delay and/or non performance of a Contract to the extent that such delay is due to any Force Majeure events. If the Supplier is affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.

8.9 All third party rights are excluded and no third parties shall have any rights to enforce the Contract. This shall not apply to any finance company with whom the Supplier has an outstanding finance agreement relating to the Hire Goods. Such finance company shall, subject to the Supplier’s consent, have the right to enforce this Contract as if they were the Supplier. This Contract is governed by and interpreted in accordance with the law of the country where the Supplier is located and that country will have exclusive jurisdiction in relation to this Contract.

  • Company Registration Number 6035519
  • Company Value Added Tax Number 775829081